This policy explains what information we collect and where it will be used with Sharply Reimagine’s website, social media accounts, email and along with the services we provide. This policy is to inform and report how we collect, store, use , transfer and delete this information, we aim to abide the following Laws set by the government and to offer assurance and transparency with any visitor, customer or client that does business or communicates with Sharply Reimagine via any platform.
Cyber Crimes Law is principally concerned with the abuse/misuse of electronic information, including its development through the internet by people generally. It deals with hacking, identity theft and fraud. The Cyber Crimes Law makes it illegal to disclose any information obtained by electronic means, if such information was obtained in an unauthorized manner.
From 25 May 2018, companies based in the UAE will need to consider the extent to which they may fall within the scope of the European Union’s General Data Protection Regulation (“GDPR”).
i) Contact Information: Name, Age, Email Address, etc.
ii) Interactions: via calls, social media, email and WhatsApp
iii) History and Purchase Data: Transactions with Sharply Reimagine and history of communication and delivery of services
iv) Feedback: via Website, email, social media, calls and WhatsApp
When registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
We collect information from you when you call us, fill out the form for enrolment or need of any of our services, send us a query via email, send us messages via WhatsApp.
From the website, social media, or even via email; the information that we collect is saved and stored for only tracking purposes. With the services we provide, it requires the process of tracking, where we are meant to keep in touch with our clients or potential clients. We like to thorough with our communication, so if there are visitors on our website or feedback on our social media, we have to solidify that line ofcommunication with a response and acquire that customer as quickly as possible. At Sharply Reimagine, we believe in giving our customers the best experience with any of our communication platforms that they engage with, it is our job to keep the customer happy and satisfied. The information that we collect allows us to:
– understand our customer base and their needs
– to build and create strategies that are effective
– personalize user’s experience and to allow us to deliver the type of content and service offerings in which you are the most interested
And when our goals are accomplished, the information is discarded.
On a regular basis, our website is scanned for any vulnerability, security issues and leaks within the site. We are a Website Maintenance Services company, we are required and obligated to keep our Website safe and secure at all times. We use regular Malware Scanning and keep a close eye on any issues that are to rise up and to make sure to eliminate the source of the issue. Your personal information is kept under the protection of secured networks and is only accessed by a limited number of people that are in a position of authority to access such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, similar to a preference file created by a software application.
• Help your preferences and understand your pattern of choice in services to offer similar services that can help you.
• Understand and save user’s preferences for future visits.
• We use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.
Under certain circumstances, we may be required to disclose your personal information if required to do so by law or law enforcement agents. Otherwise, on the based on any type of grounds, your information is not available or accessible to any other individuals or other agencies.
As soon as our goal with your information is completed and accomplished, we will retain as long as we can but the end result is that we cannot and will not hold on to your information if it is not applicable to our case or it will be deleted.